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Payment and Delivery Information

We have a standard delivery charge of £3.00 for UK orders of any size and £6.00 for delivery outside of the UK.  Please note some larger kits will require an additional delivery charge outside of the UK - pleasae see individual product listing details.

All online payments are processed via PayPal, but you do not need to have a PayPal account to place an order.  Our checkout procedure will take you to the PayPal site where you can "check out as a guest" using any debit or credit card. If you would prefer to pay by another method please contact us by telephone or email.

There is no minimum order size or charge.  Maximum order value for a single order is £150.00.

 

We aim to dispatch online orders within fourteen days. Occasionally this may not be possible if we need to cut an order specially for you, in which case we will contact you.  Please email to check on stock levels if your order is urgent – we will always endeavor to meet your requirements whenever possible.  The time required to produce bespoke orders will depend on our current workload - we can provide an estimate of timescale when quoting.

 

You may need to sign for the package, so you may wish to provide an alternative delivery address, such as your place of work.

 

International buyers please note:
any import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.   

 

If your parcel arrives damaged we will need photographic evidence in order to make an insurance claim and reimburse you. Photos should be in focus and well lit, so that the damage can be clearly seen in the image. The photos need to show that the parcel was well wrapped, the external damage and the internal damage to the contents. Please keep all of the packaging.

 

If you prefer to order by post please write to us with a list of your requirements, delivery address and cheque made out to York Modelmaking. Don’t forget to add £3.00 / £6.00 for delivery and allow time for the cheque to clear through the banking system (approx. 2 weeks)

 

Multiple Orders

In order to reduce packaging, if you order multiples of the same item we may pack these in bulk. If you do not want us to do this please advise us at the time of ordering.